Kundendienst for PC

The midcom Business App with CRM, ERP, PROJECT, SERVICE, HR functions optimizes access to your company data with extensive history and enables the mobile recording of data (working hours, travel times, travel expenses, checklists, orders, customer data, appointments, work reports, visit reports, scheduled consultations and much more) in sales, service and customer service.

Mobile data from the field service, which used to be recorded on paper on time sheets or work reports, is now available to the head office in real time for further processing.

For example, the working and travel times or travel costs incurred by your field staff can be passed on to the head office simply and inexpensively via smartphone with internet technology or you can access your order data or customer data with contact history and their sales data directly in real time.

The offline use (failure of the network provider) is actively supported by the midcom cache technology.

The midcom Business App includes:
- Mobile CRM
- Mobile ERP
- Mobile time recording
- Mobile customer service
- Mobile CAD Viewer
- Mobile quality management (QA)

All access to your company data is managed by an authorization role concept.

Our functions in the midcom Business App Version 3.4:

MOBILE ACCESS TO CUSTOMER DATA
Customer data can be accessed mobile and online
Editable customer data
Access to central customer contact history
Customer questionnaires *
E-mail delivery including entry in central contact history *
SMS dispatch including entry in central contact history *
Mark incoming and outgoing calls as contacts *
google maps, route from the location and map navigation *
Download and print out PDF orders, invoices *
Document customer contact *

MOBILE ORDER DATA
Order list
Order data in detail
Reschedule orders yourself
Booking material consumption from vehicles
Create new order for customer *
google maps, route from location, map navigation *
List of colleagues' job locations *
File photos directly with the order *

MOBILE CAD VIEW
Access to CAD plans (optional)
Overview
End of drawing
Zooming, moving,
Detail view

MOBILE SPARE PARTS ORDER
Article catalog function with online ordering *
Delivery note creation
Customer signature
Optional printer control via Bluetooth

MOBILE QUALITY MANAGEMENT
Div. Checklist templates
Create checklists for the order
Upload photos for the order *

MOBILE TRAVEL EXPENSES
Travel time recording
Lists of travel expense reports
Travel expenses receipt entry
Travel km capture

APPOINTMENT MANAGEMENT
Mobile appointment management
Access to employee appointments
Employee list with direct contact *
Employee overview with activities

MOBILE TIME RECORDING
Customer project-related time recording
Real-time bookings with direct data transfer
Record events using transaction types (stamp types)
Time data acquisition
Material consumption recording

* also available under Android 2.x and 3.x!

The midcom Business App creates transparency and flexibility - it significantly reduces your administrative effort and accelerates and optimizes the workflow in the company!

The mobile midcom modules are an innovative technology for everyday use in companies that employ many employees outside of the company premises.

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ATTENTION: Any amount paid in the market is a commitment fee!

This app is free for a test user of a company for 90 days, after which each module in the app can continue to be used for a fee per user with a subscription.

ATTENTION: Registration is required for test use!

More information at http://www.midcom.de/ Handbuch/Midcom_Android_Modul_Handbuch.pdf