Game Info
Customer Service Training App
1. Don’t take it personal
There is one thing that almost all nasty customers have in common. They try to attack you on a personal level. Name calling is not unusual. When you take it personal, you are likely to get into a yelling match with the customer which resolves nothing and only stands to make things worse. Try to diffuse the situation – kill the anger with kindness so to speak. If that doesn’t work, ask them to contact you again once they have calmed down and are willing to speak reasonably. Refuse to speak with a customer in an irate state. You don’t have to put up with abuse ever.
2. Don’t overdo the “customer is always right” concept
In customer service training you will always hear that the customer is always right. While that is true to some extent, sometimes they are just flat wrong. You should always try to accommodate a customer within reason, but do not allow that concept to go too far.
Customer Service Interview
3. Realize it isn’t always your problem
Sometimes people just have a bad day and are looking for someone to take it out on. A hateful, ugly customer is often one of these people. If you listen to their ranting and raving, then respond kindly telling them you understand their frustration and you want to work with them to come to a resolution, you will often diffuse the anger and uncover the rational human being beneath it.
4. Don’t fall for fear invoking bluffs
In customer service some business people tend to do anything to avoid the potential harm of a threat even if it means losing money or giving in to irrational demands. When you are threatened, consider the validity of the threat. Do you really think someone is going to pay thousands of dollars in attorney fees to sue you over a low dollar transaction? Likely not. Again, do what you can to accommodate within reason but don’t give in to unsubstantiated threats.
Customer Service Job
5. Be prepared to decide whether or not a customer relationship is worth salvaging
You’ve heard it said that one happy customer tells one person about your business while an unhappy customer will tell 10 or more. Undoubtedly, word of mouth can be the best or the worst exposure for your business. This is the very basis of the “the customer is always right” concept. Of course it is best to salvage a customer relationship if you can, but again, do so within reason.
Customer Service Course
1. Don't tell a customer they are wrong. Telling your customer he is wrong arouses opposition and will make the customer want to battle with you. It's difficult, under even the most benign situations to change people's minds. So why make your job harder by starting out on the wrong foot.
2. Don't argue with a customer. You can never win an argument with your customers. Certainly, you can prove your point and even have the last word, you may even be right, but as far as changing your customer's mind is concerned, you will probably be just as futile as if you were wrong.
3. Don't speak with authoritative tone as if you have to prove the customer wrong. Even when the customer is wrong, this is not an appropriate response, as it will put the customer on the defense.
4. Don't say, "We would never do that." Instead try, "Tell me about that."
5. Don't be afraid to apologize. Offer an apology even when the customer is at fault. An apology is not admission of fault. It can be offered to express regret. For example, "I'm so sorry for any inconvenience this misunderstanding has caused you."
Customer Service Quotes
A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out for several days.
Games Related to Customer Service Training App
How to Download and Play Customer Service Training App on PC
- 1Download and install LDPlayer X on your PC.
- 2Enter and search for Customer Service Training App in the search bar at the top left corner.
- 3Click on "Install" to download Customer Service Training App automatically.
- 4Once the installation is completed, click on "Open".
- 5The game will be launched in LDPlayer automatically. Enjoy!
- 6You can also click on the game icon of Customer Service Training App in LDPlayer homepage to start playing.
Advantages of Playing Customer Service Training App on PC with LDPlayer X
Wider Screen
The larger PC screen allows you to capture clearer visual details in Customer Service Training App.
Customized Control
Play games with mouse, keyboard & controller with your own customized setting, guaranteeing a gaming experience for Customer Service Training App comparable to actual PC gaming.
Multi-instance & Synchronizer
Log in to multiple game accounts or play multiple games at the same time. A great time saver for rerolling.
Higher FPS
With more realistic and smooth visual effect, and more coherent action, visual experience and the sense of immersion for Customer Service Training App is greatly optimized.
Game Assistant
Use scripts to simplify complex task processes and complete tasks automatically. Enjoy your game with ease.
Video Record
Record highlights or operation processes in Customer Service Training App to share with your friends.
Computer Configuration for Customer Service Training App PC Version
System
Win10 64-bit or higher, including OpenGL 4.xSystem
Win7 / Win8 / Win8.1 / Win10CPU
8th Gen Intel Core i3-8100 4-core or higher, with VT enabledCPU
Intel or AMD CPU Processor x86 / x86_64, with VT enabledGPU
NVIDIA GeForce GTX1050 Ti 2GB or higherGPU
Windows DirectX 11 / OpenGL 4.0 Graphics DriverMemory
8GB or moreMemory
At least 2GB RAMStorage
10GB or more available space for installation disk, 2GB or more available space for system diskStorage
At least 1GB available memoryMore From 21th Apps
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Customer Service Training App - FAQ
Q: Is LDPlayer X safe for players?
Q: Can I play Customer Service Training App on PC?
Q: Why is LDPlayer X the best platform to play Customer Service Training App on PC?
The powerful built-in Android emulator lets you immerse yourself in every small detail of the game.
Additionally, it allows you to simply play numerous popular games in your browser, such as Brawl Stars and Roblox.
You can also enjoy the best top-up discount for popular games on LDShop.