Rail Doorsanchar Samadhan for PC

Telecom Complaint Management App
developed by Jaihind Singh
SSE/sig/HQ/JHS with the guidance of Sr.DSTE/Co/JHS
sir. This revolutionary app is designed to streamline
the process of managing complaints related to
telecom assets such as Wi-Fi, telephone services, RailNet, and more, ensuring efficient resolution and user satisfaction.

This app's main Key Features are the following:
• Comprehensive Complaint Management: Our app caters to a wide range of
telecom assets, allowing users to report issues related to Wi-Fi connectivity,
telephone disturbances, Rail Net connectivity, and more, all from one platform.
• Priority-Based Complaint Handling: We understand the importance of
addressing complaints promptly. Our app ensures that complaints are attended to with priority, minimising downtime and maximising user satisfaction.
• Real-Time Position of Complaints: Stay informed about the status of your
complaints in real-time. Our app provides users with updates on the progress of
their complaints, allowing them to track the resolution process every step of the
way.
• User-Friendly Interface: With a user-friendly interface, our app makes it easy for
users to report complaints and navigate through the complaint management
process effortlessly.
• Feedback Mechanism: We value feedback from our users. Our app includes a
feedback mechanism, allowing users to provide input on their experience with
the complaint resolution process, helping us continuously improve our services.