ADAC Medical for PC

Get access to telemedical treatment* via the ADAC Medical App when traveling abroad. This service is available exclusively to ADAC Premium members and holders of ADAC international health insurance. All ADAC members in Germany benefit from the service of our partner, your pharmacies: you can search for nearby pharmacies, pre-order medicines**, then collect them from your local pharmacy or have them delivered to your home by your local pharmacy's courier service. And all this in just a few steps.

(*Only those diseases and symptoms are treated for which no personal medical contact with the person to be treated is required according to generally recognized professional standards)
(** Over-the-counter medicines can be pre-ordered easily. To pre-order prescribed products, you must photograph the prescription and upload it to the app. Please bring the original prescription with you when you pick up the prescribed product from the pharmacy.)

How the app works:
During travels abroad, telemedical treatment* can be arranged via the ADAC Medical App. ADAC Premium members or customers of ADAC international health insurance describe their symptoms and make an appointment with German-speaking doctors at Medgate Deutschland GmbH. You will be contacted at the desired time on your smartphone via video or phone call. The doctor will coordinate the further procedure with you. Medgate doctors do not provide comprehensive remote treatment. Only those diseases and symptoms are treated for which no personal medical contact is required according to generally recognized professional standards.
All users can search for nearby pharmacies in Germany and pre-order medication online. And all this in just a few steps.

(*Only those diseases and symptoms are treated for which no personal medical contact with the person to be treated is required according to generally recognized professional standards)

Your benefits at a glance:
• As an ADAC Premium member or holder of ADAC international health insurance, you receive access to telemedicine-safe treatment when traveling abroad*
• For you and your family
• German-speaking doctors from our partner Medgate via video or telephone call
• Around the clock, 365 days a year
• Quick and easy pre-order service from your local pharmacy: perfectly combined: pre-order online, collect in person or have it delivered
• Already more than 7,000 pharmacies of our partner meineApotheken.de in Germany

(*Only those diseases and symptoms are treated for which no personal medical contact with the person to be treated is required according to generally recognized professional standards)

Requirements for use:
ADAC Premium members and those insured with an ADAC international health insurance policy can use access to telemedical treatment abroad. To do this, either an ADAC premium membership or ADAC international health insurance must be taken out before traveling abroad. All users can search for nearby pharmacies in Germany and pre-order medication online. And all this in just a few steps.

Notes on using the ADAC Medical App:
• To use the app you need your adac.de log-in information. If you have not yet registered, you can do so at www.adac.de/mein-adac
• For security reasons, the use of telemedicine treatment requires a one-time confirmation of your identity. For this purpose, the ADAC Medical App uses the Online Selfie Ident procedure, which you will be guided through after logging in. This step, which has to be carried out only once, is completed after about 5 minutes